Zebpay Crypto Exchange

Understanding the product and technology: I spent time understanding the Zebpay Exchange platform, including its functionalities, features, and architecture. I worked closely with the development team to understand the platform's technical details, such as the APIs, database structure, and software development kits.

Developing technical documentation: Based on my understanding of the platform, I developed technical documentation that covered all aspects of the Zebpay Exchange platform. This documentation included API guides, user guides, technical specifications, and other related documentation.

Built the admin panel product: I spent time understanding the ZEBB mobile application and the admin panel product. I worked closely with the development team to understand the technical details of the admin panel product, such as its features, functionalities, and user interface

Managing a global crypto OTC desk product: I launched and managed a global crypto OTC desk product as well as customer onboarding. This involved creating documentation and procedures for the product and ensuring that customer onboarding was seamless.

Launching a customer support portal: In collaboration with the customer service team, I launched a customer support portal. This involved creating documentation and procedures for the portal to ensure that customers had easy access to the information they needed.

Developing customer support articles and product videos: I developed customer support articles and product videos for the ZEBB mobile application. This involved working with the customer service team to understand common customer issues and creating articles and videos to help customers troubleshoot issues on their own.